Frequently Asked Questions

Can I return or exchange my purchases?

For hygiene reasons, earrings are non-refundable unless there is an error on my end.

These polymer clay accessories are handmade at every stage. As such there can be slight variations in shades of colour or placement of details/patterns on the earrings from the photos.

When purchasing, you are agreeing that you understand this. Therefore, please ensure you have read the
whole description (sizing, colour etc.) so you know you will be happy with the item.

If your earrings are faulty or damaged in transit, please contact within 7 days of receiving them.

What type of earring backs do you use?

Stud posts are made from surgical stainless steel which is nickel free and hypoallergenic. This means they are great for sensitive ears.

You will also notice when you get your earrings that they
are coated in a thin layer of resin as well. This is to ensure your earring backs won’t fall off and avoid other potential irritations.

What is Polymer Clay

Polymer clay is a soft flexible clay that is baked in an oven not a kiln. It comes in many colours and is lightweight, so it is a great material for earring making.

Polymer clay earrings, handmade with surgical stainless steel, want to know more? Find out here.

Are your earrings heavy?

No, polymer clay is extremely lightweight on your ears and most of the time you won’t even notice you have the pieces on.

Even the biggest of my earrings weigh less than a 5 or 10c coin.

How big are your pieces?

Each pair of earrings differs in size. If you are wanting to know the size of a specific pair of earrings please read the product description.

How do I take care of my pieces?

While polymer clay is lightweight and durable, it needs to be handled with care.

If stored incorrectly your new accessories could be damaged.
Try to avoid placing your earrings or clips in bags with other items and instead store them where they will not be crushed. For example, in a hard cover case when travelling, or a trinket dish at home.

Avoid getting your pieces wet or putting perfumes and chemicals (including makeup and hairspray) on them.

If your earrings do get a build-up of make-up, they can be wiped down using a soft cloth with soap and water.

For crochet pieces, if you need to wash them, ensure they are handwashed and lay them flat out to dry.

Why did I receive a free gift?

One of our brand values is to provide excellent customer service and create shopping experience that values you and your choice to support our small business. As part of this, each order receives a free pair of stud earrings with their purchase.

Shipping Information

How much is postage?

All parcels are shipped through Australia Post with tracking numbers from Brisbane, Queensland. Each order is hand wrapped and shipped in a parcel box to best protect from damage during transit.

Domestic rates:

$9 Standard parcel post

$14 Express post

Free Domestic Shipping applies to orders over $100. This discount is automatically applied at checkout.

Polymer clay earrings, handmade with surgical stainless steel, want to know more? Find out here.

How long will it take to receive my order?

Unless stated as custom, all pieces are ready made and will be shipped within 1-3 days. It will then take up to 2 weeks to be delivered within Australia.

If you're in Brisbane though, you can expect your parcel even quicker.

Do you ship internationally?

Yes, prices will vary depending on which country you are located in.